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PLEASE SEE OUR COVID-19 PAGE FOR UP TO DATE NATIONAL, LOCAL AND PRACTICE NEWS

(COVID-19 page can be found under Services)

 

e-Consult

If you suspect that you may be infected with the virus you must not attend the surgery, visit the gov.uk/coronavirus website and follow the online advice.
Unfortunately you may experience some disruption to normal service at this time but your support and cooperation is greatly appreciated.

 

     Symptoms    Hand   

Is the GP Surgery still open ?

Yes, we remain open.  BUT we ask that you DO NOT attend the surgery unless you have been advised to do so by a member of our team.  Appointments are being done via telephone and when helpful GPs and Practice Nurses can use video consulting.
When you request a GP or Practice Nurse telephone appointment, we cannot specify which doctor or nurse will ring you or give an exact time due to workload demands but will specify which day the call will take place.  Please help us by ensuring we have your up-to-date telephone number and keep your phone to hand to take the call.
Please bear with us if the phones are busy or there are delays in returning your calls.

Should I come to the Surgery ?

Please do not arrive unannounced as you will not be seen.  While most people with COVID-19 will have symptoms such as new persistent cough or a fever, some people will have no symptoms at all but will be spreading the virus. We are trying to ensure our team can stay healthy so we can help our patients.  We also do not want to inadvertently pass on the virus to our patients.  So we have to weigh the risks to you and us of face to face consultations, versus the risk of you not being seen face to face.  The fewer patients we see, the less chance there is of the virus being passed on. However, there are some patients who have to be seen for regular blood tests and immunisations, the Doctor or Nurse will assess the need for this. 

What about ordering medication ?

We are processing medication requests as normal.  All of the pharmacies are experiencing very high workloads and are asking for longer to have your medication ready for collection/delivery.  
Please note paper prescriptions requests usually handed in at the surgery should be left in the letter box on the outside of the building. If you would like to order your prescription over the telephone, call 01434 320077, select option 2 and leave your request on the messaging facility. 

How can patients help ?

Currently the best and most important thing you can do is STAY AT ALERT, STAY SAFE.
If you do have to attend the surgery, for example for an appointment such as a blood test, please keep your visit brief, use the hand sanitiser provided in the waiting room and stay 2 meters apart from other patients and staff where possible.  
Even if you have a booked appointment do not attend if you have symptoms of COVID-19.  Please help us to stay healthy so we can help others.
 

 

 


HALTWHISTLE MEDICAL GROUP

2020 FLU CLINIC –

BOOK YOUR APPOINTMENT NOW

 

Flu vaccinations will be given by pre-booked appointments at the surgery.

We have bookable appointments during September and October.

 

Flu vaccination appointments can be booked ONLINE or by PHONE on 01434 320077.

We expect demand for the flu vaccination to be high this year please book ASAP, if you do not wish to have your flu vaccination please let us know

 Please visit our News page for more information


Choose Well - Illness, Injury or Emergency?

If you are experiencing chest pain or any other life threatening symptoms please ring 999.

Alternatively 111 is a non-emergency number to call out of hours. It is free to call from a landline or a mobile phone. Trained staff will direct your call to the appropriate service.

If you are unsure what level of urgency you need medical assistance for please visit our minor illnesses or visit https://www.nhs.uk/

Pharmacy - Don't wait until you feel worse, even if it is just a cough or cold, you can consult your pharmacist before it gets more serious. They have trained technicians available to help manage minor illnesses and are available as a first port of call and can advise if you need more urgent medical assistance.

Haltwhistle War Memorial Hospital Minor injuries units are able to treat patients for a wide range of less serious injuries, click the link for more information on the services offered at Haltwhistle War Memorial Hospital

Please visit our opening times page with more information on what to do when our surgery is closed but please bare in mind due to current changes  we request your initial contact with the practice is via telephone on 01434 320077.

Choose well

 

Useful Contact Numbers

 

Out of hours – NHS emergencies & urgent care

111

Social Services inc out of hours

01670 536400

Haltwhistle Hospital

01434 362200

Northumbria Hospitals

(Hexham, North Tyneside, Wansbeck, Cramlington)

 0344 811 8111

Newcastle Hospitals (Freeman, RVI)

0191 233 6161

Police (non emergencies)

101

Dental emergencies out of hours

111

 

 

 

 


 
Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • Book or cancel appointments online

  • Renew or order repeat prescriptions online

  • View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found to be more convenient and saves some time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

We also now have a new Facebook page, this page is designed to keep you up to date with news and information from the practice and nationally. We hope you find our page useful and informative.



Care Quality Commission

The Care Quality Commission is the independent regulator of health and social care in England. Their aim is to make sure better care is provided for everyone, whether that’s in hospital, in GP Practices, in care homes, in people’s own homes, or elsewhere.

The Practice had a CQC inspection in December 2017 and issued their report January 2018 awarding us a rating of Good in all areas.  You can find out more on our Practice News page or view the full report by clicking on the link below

 

 

 

 

 

(Site updated 28/09/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website