Please allow 4 working days for your request to be processed. Any problems please telephone the surgery.

Repeat prescriptions can be ordered in the following ways:

pill_bottleTelephone at any time

    • Order by calling our designated prescription line on 01434 322664. Please leave your name, date of birth and  prescription order on our prescription line answer machine.

Online

    • By downloading and registering with the NHS app you will be able to order your medication anywhere at anytime - this system is safe and all your personal information is encrypted. When ordering medication please state whether you wish to collect the prescription from the surgery or from the chemist. The NHS App is free to download from the App Store and Google Play.

       



Remember:  Your prescription needs to be raised, printed, checked and signed by a doctor. The practice aims to have your prescription ready in 4 working days from the time of receiving your request.  Please note that prescriptions are not processed by the practice at weekends or during public holidays.

Points to remember when ordering medication

    • If the collector is not the patient or a parent (in the case of a child) then we will require written authorisation from you.

    • If you think you are experiencing side effects then you must discuss this with a Practice Nurse or doctor.

    • The only items that will automatically be re-prescribed on request are those items on your re-order slip.

    • If the item is not on repeat but you have had it previously as a repeat or a ‘one-off’ prescription we may be able to prescribe it but it may take longer to authorise and you may still be asked to make an appointment to see the doctor.

    • Please note that most drugs we prescribe by the generic name and not the trade name. The chemist may supply the medication in a manufacturers branded packet. The dispensing label will have the correct generic name that you should use when ordering.

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