COVID-19

New Restrictions - 05.11.2020

COVID-19 case numbers are rising rapidly across the whole of the UK.

Everyone in England, including those who are clinically extremely vulnerable, is required to follow the new national restrictions from 5 November, which have been set out by the government and apply to the whole population. These restrictions:

require people to stay at home, except for specific purposes
prevent people gathering with those they do not live with, except for specific purposes
close certain businesses and venues

The new information below includes additional guidance for clinically extremely vulnerable people, to help protect you from coronavirus (COVID-19). We will also write to you with a version of this guidance.

These new shielding measures will apply nationally for 4 weeks up to 2 December. At the end of the period, we will look to return to a regional approach and will issue further guidance at the time.

New national restrictions begin in England from 5 November, please follow the link https://www.gov.uk/guidance/new-national-restrictions-from-5-november to find out about the new restrictions and what you can and cannot do

Remember ‘Hands. Face. Space.’:

• Hands – wash your hands regularly and for 20 seconds

• Face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet

• Space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings or increasing ventilation indoors)

Practice News

In line with new Government recommendations, it is a requirement for patients to wear a face covering when entering the surgery. If you do have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin. This can be in the form of a mask, scarf or handkerchief of any sort of fabric. This is to help lower the risk of spreading or contracting COVID-19.

Unfortunately we are unable to supply face masks to anyone entering the premises due to lack of supply but they must be worn to enter the building.

A text message has been sent to all with a mobile number on their record.

If you have not received a text message but think you should have or would like to receive texts in the future please contact the surgery with your mobile number and we can update your record to allow for this. The text messaging service is a great way to get free, up to date information from the practice.

Appointments

All GP and Practice Nurse appointments will initially be by telephone - Please ensure we have your up to date telephone contact details.Please only attend the surgery if you have been given an appointment to attend - Please attend alone unless you require a parent/carer to be present, please wear a face covering at all times and observe the 2m social distancing rule.

Prescriptions

If you have a paper prescription request, please leave the requests in the external post box (black post box on the wall to the left hand side of the main entrance.) Alternatively you may call the surgery on 01434 320077 and select option 2 leaving your name, date of birth and items you require or order your prescription online.

Cervical Smear Appointments

We are operating our cervical screening as normal, appointments are availalbe at the GP surgery and can b ebooked over the telephone on 01434 320077 or online. We also can access smear appointments at the Corbridge Hub on evenings and weekends if you find it difficult to attend during our core hours.If you have received your smear letter and haven't booked an appointment then we would encourage you to do so.

E-Consult

We have introduced a new way for patients to contact the practice using an online facility called E-Consult, this service will enable any patient to make direct contact with the practice through a series of questions and prompts simply by clicking the blue banner on the home screen of the website patient information, question or query will be sent direct to the practice via a secure email facility and the practice will respond by the end of the next working day.

NHS.UK INFORMATION SUPPORT LINKS

General NHS advice

https://www.nhs.uk/conditions/coronavirus-covid-19/

For expert information and advice on how COVID-19 impacts specific palliative or long-term conditions and how to manage your condition during the pandemic.

Cancer

https://www.nhs.uk/conditions/cancer/

HIV and AIDS

https://www.nhs.uk/conditions/hiv-and-aids/

Alzheimer’s disease

https://www.nhs.uk/conditions/alzheimers-disease/

Sickle cell disease

https://www.nhs.uk/conditions/sickle-cell-disease/

Chronic kidney disease

https://www.nhs.uk/conditions/kidney-disease/

Cystic fibrosis

https://www.nhs.uk/conditions/cystic-fibrosis/

Motor neurone disease

https://www.nhs.uk/conditions/motor-neurone-disease/

Depression

https://www.nhs.uk/conditions/clinical-depression/

End of life care

https://www.nhs.uk/conditions/end-of-life-care/

End of life care – Changes in the last hours and days

https://www.nhs.uk/conditions/end-of-life-care/changes-in-the-last-hours-and-days/

Mental Health and Abuse Support Services

Northumberland Domestic Abuse Services

Supporting anyone affected by domestic abuse in Northumberland

01434 608030 10am-4.30pm Monday to Friday

https://www.nda.services/

If U Care Share

Support for those affected by suicide

www.ifucareshare.co.uk Tel: 0191 387 5661

Grace Rape Crisis

Counselling service for victims of sexual abuse

gracenrc.org.uk Tel: 0800 035 2794

Tyneside and Northumberland Mind

Counselling for those affected by suicide or a traumatic death.

www.tynesidemind.org.uk Tel: 0191 477 4545

Talking Matters Northumberland

Psychological Therapies

www.tmnorthumbeland.org.uk Tel: 0300 3030 700

Northumbria Healthcare NHS Foundation Trust

Children and young person’s primary mental health

www.northumbria.nhs.uk/ primary-mental-health Tel: 01661 864 588

ADAPT

Keeping People Connected Short-term support service for people who have learning disabilities and/or autism

adapt-ne.org.uk Tel: 01434 600 599

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

24-hour access to mental health care, advice and support

www.cntw.nhs.uk/needhelpnow Tel: 0303 123 1146 (for all ages in need of an urgent response)

Cygnus

Mental health and wellbeing services Bereavement and generalised mental health counselling

www.cygnussupport.com Tel: 01670 853 977

BPAS (British Pregnancy Advisory Service)

Pregnancy termination and counselling

www.bpas.org Tel: 03457 30 40 30

Barnardo’s

Services for children and young people:

Sexual abuse counselling
Bereavement counselling
Trailblazer group work

www.barnardos.org.uk Tel: 0191 212 0237

FAQ’s

Is the GP Surgery still open ?

Yes, we remain open. BUT we ask that you DO NOT attend the surgery unless you have been advised to do so by a member of our team. Appointments are being done via telephone and when helpful GPs and Practice Nurses can use video consulting. When you request a GP or Practice Nurse telephone appointment, we cannot specify which doctor or nurse will ring you or give an exact time due to workload demands but will specify which day the call will take place. Please help us by ensuring we have your up-to-date telephone number and keep your phone to hand to take the call. Please bear with us if the phones are busy or there are delays in returning your calls.

Should I come to the Surgery ?

Please do not arrive unannounced as you will not be seen. While most people with COVID-19 will have symptoms such as new persistent cough or a fever, some people will have no symptoms at all but will be spreading the virus. We are trying to ensure our team can stay healthy so we can help our patients. We also do not want to inadvertently pass on the virus to our patients. So we have to weigh the risks to you and us of face to face consultations, versus the risk of you not being seen face to face. The fewer patients we see, the less chance there is of the virus being passed on. However, there are some patients who have to be seen for regular blood tests and immunisations, the Doctor or Nurse will assess the need for this.

What about ordering medication ?

We are processing medication requests as normal. All of the pharmacies are experiencing very high workloads and are asking for longer to have your medication ready for collection/delivery. Please note paper prescriptions requests usually handed in at the surgery should be left in the letter box on the outside of the building. If you would like to order your prescription over the telephone, call 01434 320077, select option 2 and leave your request on the messaging facility.

How can patients help ?

Currently the best and most important thing you can do is STAY AT ALERT, STAY SAFE. If you do have to attend the surgery, for example for an appointment such as a blood test, please keep your visit brief, use the hand sanitiser provided in the waiting room and stay 2 meters apart from other patients and staff where possible. Even if you have a booked appointment do not attend if you have symptoms of COVID-19. Please help us to stay healthy so we can help others.

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COVID-19