Patient Confidentiality

All doctors and members of staff operate a strict policy of patient confidentiality. You should therefore feel comfortable in disclosing any information you think is important in the knowledge that all information is protected and will not be released to anyone without your consent.

The principles of confidentiality apply equally to all patients regardless of age. Young people are entitled to equal confidentiality as all other patients. This includes respecting their wishes to withhold information from parents or guardians. The GP involved will determine the competency of a young person seeking treatment and will determine the extent to which confidentiality guidelines apply in each case.

We respect your right to privacy and keep all your health information condidential and secure. To ensure that patients receive the best possible advice, care and treatment it is important that the NHS keeps up to date and accurate records about your health. This information may be used for management and audit purposes however it is only used by those involved in your care. You have the right to know what information we hold about you. .

We have a telephone recording system that automatically records c alls to and from the Practice. This is used for staff training, to monitor clinical assesments and may also be used in event of a behavioural concern or dispute.

Non-Discrimination Policy

We are committed to equal opportunities regardless of gender, creed, sexual orientation, age, colour or race. If you have a particular need or concern we would welcome you making us aware of it.

Freedom of Information Act

The Freedom of Information Act  creates a right of access to recorded information and obliges a public authority to:

•Have a publication scheme in place

•Allow public access to information held by public authorities.

The Act covers any recorded organisational information that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland, however it does not cover personal information such as patient records which are covered by GDPR (General Data Protection Regulations).

Public authorities include government departments, local authorities, the NHS, state schools and police forces.

The Act is enforced by the Information Commissioner who regulates both the Freedom of Information Act and the Data Protection Act. Haltwhistle Medical Group is registered under the Freedom of Information Act. For further information please visit the websites for more information . 


All  requests for information under the Act must be received in writing to the practice including the name of the applicant, an address for correspondence, and a description of the information requested.


Any requests will be acted on with 20 days of receiving the request.

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