Noticeboard

Please can we have a moment of your time to tell us about the service we provide.  You can complete the Friends and Family test online or in the Practice and we do appreciate your feedback.

 

We are having an increasing number of patients not attending booked appointments in the surgery. Please cancel your appointment if you are unable to attend 

Reminder - please ensure that the practice has your correct telephone numbers on record, landline and mobile numbers can be stored on your record.
 

Practice news... 

Staff Changes

Staff News

 

 

GP Registrars
We currently have 2 GP registrars working in Practice - Dr Craig Winthrop and Dr Gary Ferguson.
 
 
Practice Nurses & Healthcare Assistants
We welcome to the nursing team Gayle Fender our new Practice Nurse. Gayle lives locally and has been working in the RVI. Colette Pape has recently undertaken Health Care Assistant training and will be offering appointments for blood tests, blood pressures, ECG’s and health checks.  She will continue to work in admin and her role as Practice Medicine Manager.
 
 
 
Art in the Surgery
 
We are now displaying original art and prints from local artists and photographers in the surgery.
 
These are available to purchase directly from the artist or photographer.  Please see information near to the prints in the surgery.
 
Staff Training & Development
 
The practice closes 4 times a year for quarterly staff training sessions.  Details of dates will be posted as soon as possible
 
 
Private Fees

Please note that not all form filling is covered under the NHS therefore there will be a charge for medical insurance reports, certificate signing, passport signing, general medicals and any other non NHS work.

We are currently reviewing our charges and will produce an up to date list  soon which will be available at reception.

 

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements.

Please call in to collect a Travel Vaccination questionnaire to be filled in and returned to surgery prior to a appointment being given.

It is important to do this as early as possible - at least 6 weeks

Before you travel

These vaccines have to be ordered as they are not a stock vaccine.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge.

This is because not all travel vaccination is included in the services provided by the NHS and therefore is a chargeable service.

If you leave your vaccinations late we may not be able to give you an appointment in time, if this is the case we aim to inform you asap and you may choose to contact -

Newcastle Travel Clinic

Newcastle Medical Centre, within Boots the Chemist

Hotspur Way, Eldon Square

Newcastle Upon Tyne

NE1 7XE

To make an appointment call now on: 0330 100 4272

Research

The practice would like to thank all patients who have responded so positively to invitations to participate in research studies offered via the practice. Research is vital to healthcare in terms of the way conditions are managed and drug development and is something which we are keen to support. We realise and appreciate that participation is not for everyone and we do not mind if anyone refuses an invitation.

A&E Attendances

Did you know that many people turn up to casualty in Hexham and then simply decide they can't wait any longer? In doing this patients trigger a charge of £59. We offer a minor injuries service at the practice during normal working hours - please call or ask at reception for more information.

 

Routine Appointments

Appointments are available at all times in advance with named doctors therefore please try to book in advance as this helps us to manage the same day urgent demand better and reduces your disappointment when trying to see a specific doctor about a pre-existing condition.

 

Have you thought about registering with us for Patient Access? Many patients are now using the system to make appointments directly with the GP of their choice in advance. If you are interested please download an application form and we will send your registration details out to you ASAP. If you are not sure and would welcome a demo of the system pop in and have a chat with Shona or Jane who will only be too pleased to help you.

Bereavement

In Times of Bereavement


In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;


•Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)

•Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral

•Make the necessary funeral arrangements.If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.The funeral can usually only take place after the death is registered.

You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.


Most people use a funeral director, though you can arrange a funeral yourself. If you are using a funeral director it is advisable to choose a funeral director who’s a member of one of the following:

•National Association of Funeral Director

•National Federation of Funeral Director

•Society of Allied and Independent Funeral Directors

Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.

  

Funeral cost


The above organisations have codes of practice - they must give you a price list when asked.

•funeral director fee

•things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the deat

•local authority burial or cremation feesFor free independent advice on bereavement issues, you can find more information at lastingpost.com

•Funeral directors may list all these costs in their quotes.

 

Other Services and Contacts

Useful Contacts for Bereavement

 

 

Age uk

 

Free confidential, impartial and independent advice for the over 50s, their families and carers

The website also provides advice via online chat, as well as a massive amount of information regarding:

* benefits

* wellbeing

* loneliness

* independence

 

Telephone: 0800 055 6112 Free to call 8am-7pm 365 days

Telephone: local line: 01670 784821 mon- thurs 10am-1pm

Website: www.ageuk.org.uk

Website: www.ageuk.org.uk/northumberland

Email: info@ageuk-northumberland.org.uk

 

 

Northumberland County Council

 

It is a very difficult time following the death of a loved one. We hope the information on this page can help support you through this.

Here you will find helpful information and advice on arranging a funeral.

This page provides information on cemeteries, crematoriums and memorials within Northumberland.

This page provides information on cemeteries, crematoriums and memorials within Northumberland.

Find out how to order copies of a certificate for a birth, death, marriage or civil partnership which took place in Northumberland.

 

Telephone: 01670 536 400

Address: County Hall, Morpeth, NE61 2EF

Website: www.northumberland.gov.uk/Registration/Deaths.aspx#bereavementguide

Website: www.northumberland.gov.uk

 

 

Cruse Bereavement Care                         (Hopeagain age 11+)

 

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. We offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.

 

Cruse offers face-to-face, telephone, email and website support. We have a Freephone national helpline and local services, and a website (hopeagain.org.uk) specifically for children and young people. Our services are provided by our network of 5,000 trained volunteers and are confidential and free. Cruse also provides training and consultancy for external organisations and for those who may encounter bereaved people in the course of their work.

 

Telephone: 0808 808 1677

Website: www.cruse.org.uk

 

 

Winstons Wish

 

Provide professional therapeutic help in individual, group and residential settings. We are the only specialist provider of support for children bereaved through homicide and suicide, as well as military families who have been bereaved.

 

Telephone: 08088 020 021 for free advice and support

Website: https://www.winstonswish.org/

 

 

Bereavement Advice Centre

 

Bereavement Advice Centre is committed to working in partnership with other organisations and individuals who work with bereaved people in all sectors, statutory, commercial and voluntary.

 

We are just one part of the jigsaw of services that support those both expecting and having experienced bereavement. Our role is to have an overview of the entire 'bereavement journey' as it is often termed, to understand how different services fit together and be able to provide information, explanations and signposting to bereaved people who contact us on any subject at any time during their bereavement.

 

Telephone Free: 0800 082 1203 / 0800 634 9494 mon-fri 9am-5pm

Website: www.bereavementadvice.org

Heron House, Timothys Bridge Road, stratford upon avon, CV37 9BX

 



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