Out of Hours Services
For help when the surgery is closed:
Telephone 111 – This is a non-emergency number to call out of hours. It is free to call from a landline or a mobile phone. Trained staff will direct your call to the appropriate service
If you are experiencing chest pain or for any other emergency where life may be at risk dial 999
Care Quality Commission
The Care Quality Commission is the independent regulator of health and social care in England. Their aim is to make sure better care is provided for everyone, whether that’s in hospital, in GP Practices, in care homes, in people’s own homes, or elsewhere.
They regulate health and adult social care services, whether provided by the NHS, local authorities, private companies or voluntary organisations. And, they protect the rights of people detained under the Mental Health Act.
Part of their work is to award annual performance ratings. On their website you can see how NHS trusts and care homes compare against each other in the areas that they are measured in. In the future you will also see GP practices.
The Practice had a CQC inspection in October 2014 and issued their report January 2015 awarding us a rating of Good in all areas. You can view the full report by clicking on the link below
Haltwhistle Medical Group CQC Report
We appreciate parking is more limited since the refurbishment, and we have asked our staff not to use the car park at the surgery, so that as many spaces as possible are available for our patients (staff are allowed to load/unload for a short time). We only have a single on-call doctor space which we would appreciate it if you did not occupy or block. There is a free public car park next to the hopsital that staff and visitors are able to use.
Our health centre has suitable access for disabled patients.
All the patient areas including the waiting and consulting rooms are on the ground floor of the building and are wheelchair accessible.
Guide rails are available in all corridors of the surgery.
We have a designated disabled toilet near the entrance
A hearing loop is in place at the front reception desk.
A wheelchair is also available for use in the reception foyer.
There are 2 designated disabled parking spaces in the car park with easy access either side of the spaces.
We use a large screen TV to call patients to appointments. If you are unable to see or read the TV screen please let our Receptionist know when you arrive and they will be happy to help
Patient Self Check-In
If you are arriving for a pre-booked appointment with one of our GPs, Practice Nurses, or Healthcare Assistants, why not use the touch-screen check in - located in the main entrance foyer? This means that if you check-in using this screen - there's no need to check in at the reception desk unless it asks you to.
Text Message Reminder Service
We have recently started a Text Message Reminder Service, this service sends a text message to patients when they have booked an appointment at the time of booking and again 48 hours before the appointment is due to take place. We have introduced this service to reduce the number of DNA (Did Not Attend) appointments and is proving very successful. If you would like to be set up for our text message reminder service please let reception know your current mobile number to receive appointment booking confirmations and reminders via text.
The practice publish seasonal newsletters over the year to keep patients up to date with practice news and information, we always appreciate patient feedback so please don't hesitate to let us know what you would like to see in our newsletter.
Please click the HERE to read our printable version, we hope you enjoy this seasons newsletter.
Patient Participation Group
This group meets four times a year. if you would like to further information about this group please speak to The Practice Manager
If you have any comments, suggestions, or concerns regarding the services we provide at the Health Centre, please ask to speak to me next time you're at the Practice, or write to me at the Practice address.
Jane Charteries - Practice Manager