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When We Are Closed


Out-of-hours services are available when the practice is closed, during the hours of

Monday to Thursday – 6.30pm – 8.00am, and on a weekend from 6.30pm on Friday to 8.00am on Monday

What to do when the GP practice is closed:

•If you need medical help fast but it’s not an emergency call 111
•If it’s a life-threatening emergency call 999

When to call 111

You should call 111 when:

•You think you need to go to A&E or to another NHS urgent care service
•Your GP surgery is closed and you need healthcare advice
•You don’t know who to call for medical help.

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.Calls to 111 are FREE from landlines and mobiles, NHS 111 is available 24/7, every day of the year

When to call 999

Call 999 for life threatening emergencies such as:

•Major accident or trauma
•Severe uncontrollable bleeding
•Chest Pains
•Shortness of breath

Visit a minor injuries unit

Minor injuries units are able to treat patients for a wide range of less serious injuries such as sprains, cuts and grazes.

Many people go to A&E when they could be treated just as well and probably quicker at a minor injuries unit.  

In A&E staff must give priority to serious and life threatening conditions, so if you go there with a minor injury you may have to wait longer to be seen. In these kinds of cases, when the GP surgery is closed,  it is much better to go along to your local minor injuries unit:-

Haltwhistle War Memorial Hospital, Westgate, Haltwhistle, NE49 9AJ Telephone: 01434 320225.   Minor Injuries hours 09:00 -16:30.

Go to NHS walk-in Centres and Primary Care Access Centres

Northumberland’s Primary Care Access Centre provides access to health advice and treatment. At the Primary Care Access Centre you can be seen for minor ailments, such as coughs, colds and flu as well as minor injuries such as cuts, sprains, minor burns and broken bones. Remember to call ahead for an appointment on: 01670 529 205.

Primary Care Access Centre Wansbeck (Next to A&E at Wansbeck General Hospital)
Newcastle - Newcastle Central NHS Walk-in Centre, Unit 5, The Bar, St James Gate (behind the Central Station)

Opening hours:

•8am to 9pm Mon to Fri (including bank holidays)
•9am to 9 pm – Saturday
•9 am to 5 pm – Sunday

For more urgent and worrying conditions

The emergency ambulance service on 999 who will take you to the nearest accident and emergency unit for urgent medical assistance.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website